Here is a collection of frequently asked questions to provide you with all the information you need about our bespoke furniture services.
We require a 40% Booking Fee upfront, followed by a 40% Manufacture Fee before material orders are placed. The remaining 20% Completion Fee is due once the joinery is installed.
Yes, we allow up to three revisions during the design phase. Additional revisions beyond this may incur extra costs, which will be quoted before proceeding.
Delays in approving designs or selecting materials may result in adjustments to the installation timeline, as we can only confirm installation dates once all design details are finalized.
We use a range of high-quality materials tailored to each project, including solid wood, veneers, MDF, laminates, and high-end finishes. We also work with specialized materials like glass, metal, and stone to create unique, custom designs.
Installation can cause some disruption, as floors may need to be protected, tools will be on-site, and noise levels may increase. While we aim to work efficiently and cleanly, minor scuffs or marks may occur due to maneuvering large furniture. Clients are responsible for any necessary touch-ups.
We provide a six-month warranty covering faults in materials and workmanship. This does not cover natural wood movement, environmental damage, fair wear and tear, misuse, or alterations made by third parties.
We conduct a detailed site survey to take accurate measurements, considering angles, skirting/coving sizes, and plug socket locations. This ensures that the final design is tailored precisely to your space and needs.
Yes! We can match existing finishes, colors, and styles to seamlessly blend with your current interior. We offer custom stains, paints, and materials to create a cohesive look that complements your space.
Absolutely – we take on both large-scale and smaller bespoke projects.
For larger jobs, we often recommend breaking the work into smaller, manageable phases. This approach allows you to see visible progress along the way and can make the financial aspect feel more balanced. Rather than paying a large sum upfront and waiting for everything to arrive, phasing the project means you can see things taking shape sooner, which helps build confidence and keeps everything feeling more grounded.
